Your Water Bill

The following information is provided to answer questions you may have about your water bills:

•  Billing is monthly. Bills are processed and sent out in the mail the 3rd week of every month (approximate date to be mailed 16th through 18th of the month).

•  If you have sewer service from Berkeley County Sewer, their charges will appear on the same bill with the water charges.

•  You have 20 days from the day we mail the bill to pay the bill before the bill is considered delinquent.

•  Bills will be considered delinquent on day 21 (Delinquency Date) and a Notice of Scheduled Termination of Service and Customer Rights bill (commonly called Term Notice) will be issued on that day. Payment must be made within 10 days after the Term Notice issue date to avoid termination of water service.

•  If you own or are purchasing the property which we are servicing, you will have your security deposit plus interest applied to your account after we have received twelve (12) consecutive monthly payments on time. If you are renting the property which we are servicing, the security deposit plus interest will remain with your account until you no longer reside at the property, at which time the security deposit plus interest will be credited to your final bill.

•  We currently accept bill payments by cash, check, money order or credit cards (Mastercard, Visa and Discover). Please make checks and money orders payable to BCPSSD (including water customers who have septic tanks or sewer service from the City of Martinsburg). Be sure to include your account number with your payment to ensure proper credit.

•  You may pay your bill one of the following ways:

    At our office located at 251 Caperton Boulevard.
    between 8:00 AM and 4:30 PM, Monday through Friday.

    At the Sewer District office located at 65 District Way.
    between 8:00 AM and 4:30 PM, Monday through Friday.

    In our drop box (checks only, no cash).

    In the Sewer District drop box (checks only, no cash).

    Mail to: BCPSSD
    P.O. Box 944
    Martinsburg , WV 25402-0944

•  Via Bank Internet Bill Paying Websites - you may sign on to your own banking website and pay us electronically. It will take approximately 3-5 days for us to receive an electronic payment, but you should check with your bank for the exact time it takes.

•  Sign up and have your monthly bill automatically debited from your checking or savings account.  Download enrollment form below.
Mail completed form and cancelled check to BCPSSD, P.O. Box 944, Martinsburg, WV 25402-0944

•  Explanation of terms on the monthly bill card:

Current Charges This month's water charges (and sewer charges, if applicable).

Previous Account Balance  The previous month's unpaid water charges (and sewer charges, if applicable).

Total Account Balance  The total of Current Charges plus Previous Account Balance.

Pay Current by  The last date that the bill may be paid without incurring a 10% penalty.

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